How does integration of Zendesk with Hexnode help? Will it make things easier?
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Replies (3)
Marked SolutionPending Review
Hexnode Expert
4 years ago
Marked SolutionPending Review
Hey, Thanks for reaching out to us.
Integrating Zendesk with Hexnode will make the management of devices much easier and faster. The IT admins will now be able to manage devices from the Support console. The support requests from the channel via Hexnode MDM will be assigned as Zendesk Support Tickets. The queries will be handled through these tickets.
Please check out our help doc on Zendesk and Hexnode MDM Integration for more info.
Cheers!
Grace Baker
Hexnode MDM
Marked SolutionPending Review
Participant
4 years ago
Marked SolutionPending Review
What actions can be performed once this integration is completed, can all hexnode actions be performed on the device?
Marked SolutionPending Review
Hexnode Expert
4 years ago
Marked SolutionPending Review
Hi Opal,
Thank you for reaching out to us.
Post the integration of Zendesk with Hexnode, you shall be able to conduct the following actions on the device through Zendesk support:
- Scan Device.
- Scan Device Location.
- Lock Device.
- Clear Passcode.
- Wipe Device.
- Enable Lost Mode.
- Disable Lost Mode.
- Disenroll Device.
However, all Hexnode actions can be carried out on the device through the Hexnode device management portal as well.
Cheers!
Thomas Specter
Hexnode MDM
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