A device got accidentally removed from Hexnode. How to add it back to the MDM?
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Replies (3)
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Hexnode Expert
May 25, 2020
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Hey, Thanks for reaching out to us.
Could you please tell me how the device got removed from Hexnode? Was a disenroll action initiated on the device?
Cheers!
Grace Baker
Hexnode MDM
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Participant
May 25, 2020
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the Hexnode agent was removed from the device by the user.
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Hexnode Expert
May 25, 2020
Marked SolutionPending Review
Thanks for the reply.
Since the user have removed the Hexnode MDM agent from the device, you will have to re-enroll them to add it back to the Hexnode. You can re-enroll the device by retaining the configurations set on the device:
- Navigate to Admin-> Enrollment-> Re-enrollment Options.
- Select the option Retain configurations and change owner.
- Click Save.
The device can now be enrolled again. Please check out our help doc on enrollment settings for more info.
Cheers!
Grace Baker
Hexnode MDM
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