We’ve got a bunch of inactive devices in Hexnode right now and I’m trying to figure out which ones are actually powered off vs devices that are still on but not syncing properly.
How do you usually tell the difference?
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Replies (5)
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Participant
1 week ago
May 18, 2026
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First thing we check is the battery level from the last check-in.
If it was around 0–5%, it’s usually just a dead battery situation. Most of ours in that category were devices sitting in storage or left unused for weeks.
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Participant
1 week ago
May 18, 2026
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The tricky ones are the devices that still had like 40% or 60% battery when they stopped checking in.
Those are usually the “zombie” devices for us. Still powered on somewhere, but not communicating with Hexnode anymore.
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Participant
1 week ago
May 19, 2026
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We had this happen after users enabled aggressive battery saver settings on Android. The Hexnode app basically stopped syncing in the background.
As soon as they opened the app manually, the device checked in again.
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Participant
1 week ago
May 19, 2026
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Interesting. We’ve been treating every inactive device the same till now.
Didn’t think battery percentage could actually help narrow down the cause.
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Participant
1 week ago
May 19, 2026
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Yeah it helps a lot honestly.
Low battery usually means the device is just off somewhere. Normal battery with no sync usually points more toward network issues, firewall blocks, or the OS limiting background activity.
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