I’m trying to enroll a few new devices and the enrollment stops with the message: “Hexnode for Work. Device limit reached.”
I checked the portal and the total device count is the same as our current license count. Does Hexnode block new enrollments once all device licenses are used? I also have a few offline devices that are no longer needed, so I’m wondering if removing those will let me enroll the new ones.
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Yes @ren_ben. The “Device limit reached” message appears when the number of enrolled devices has reached the device license limit available in the Hexnode portal.
Devices continue to consume a license slot as long as they remain enrolled or listed as managed devices, even if they are currently offline. To enroll new devices, you can free up licenses by disenrolling devices that are no longer required.
Recommended steps:
If all existing devices still need to remain managed, the alternative is to increase the number of device licenses for the portal.
Regards,
Isabel Lora
Hexnode UEM
Just adding from experience: offline devices can be easy to overlook when checking license usage. They may not be active, but they still count until they’re removed or disenrolled from the portal.
Correct. The license check is based on the managed device count in the portal, not whether the device is currently online. Once unused devices are removed from management and the device count is below the licensed limit, new enrollments should proceed normally.
Regards,
Isabel Lora
Hexnode UEM
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