Exchange ActiveSync policy not applying to some iPads in the same user groupSolved

Hi @gnishilda,

This can happen if the policy association has not been refreshed successfully on all devices, even though the devices are in the same user group.

Try the following:

1. Open the policy that contains the Exchange ActiveSync configuration.
2. Click Manage > Modify.
3. Make a small temporary change or trigger the policy modification flow, then revert it if needed.
4. Save the policy without changing the final configuration.
5. When prompted, deploy the updated policy to the associated iPads.
6. Go to Action History and check whether the policy association shows Success for the affected devices.

Also confirm that each affected user has a valid email address configured under the Users section, since the Exchange ActiveSync payload may depend on user-specific email details.

Regards,
Sienna Carter
Hexnode UEM

I tried modifying and saving the same policy, then deployed it again to all iPads. For one of the affected devices, the scan and policy association eventually changed to Success, and the Mail account appeared after that.

However, another iPad was still showing the policy action as In Progress even though it had checked in recently.

Hi @gnishilda,

If the device has checked in but the policy action remains as In Progress, open the Hexnode app on the iPad and manually sync it by swiping down inside the app. After that, run Scan Device action from the Hexnode console.

If it still remains pending, restart the iPad and allow it to check in again. Once the device syncs properly, the Exchange ActiveSync profile should install and the account should appear under Settings > Mail.

Regards,
Sienna Carter
Hexnode UEM