Unsupported Screen Size: The viewport size is too small for the theme to render properly.

Receives ‘Unable to verify the server’s enrollment URL’ error message on enrolling the device using Apple Configurator

Unified Endpoint Management Community Forums General Receives ‘Unable to verify the server’s enrollment URL’ error message on enrolling the device using Apple Configurator

  • This topic has 3 replies, 3 voices, and was last updated 4 months, 3 weeks ago by Grace Baker. This post has been viewed 159 times
Viewing 3 reply threads
  • Author
    Posts
    • #5781 Score: 0
      Juna

      I am trying to enroll with Apple configurator and I’m getting Unable to verify the servers enrolment URL error

    • #5783 Score: 0
      Grace Baker
      Moderator
      3 pts

      Hey, Thanks for reaching out to us.

      You may receive this message while preparing the devices using Apple configurator.
      Please login to the Hexnode portal to verify the URL. You may also need to choose a default user too. Please navigate to Admin-> Configurator Enrollment-> Choose the Default User->Save the Default user. Once this is done, try enrolling the devices again.

      Check out our troubleshooting doc on common errors while enrolling iOS devices using Apple Configurator.

      Cheers!
      Grace Baker
      Hexnode MDm

    • #6734 Score: 0
      Fengge

      I was trying to enroll my iPdas using AC2. However, I receive this: An unexpected error has occurred: The device returned an unexpected status. (CommandFormatError)[com.apple.configurator.MobileDeviceKit.error]

       

    • #6744 Score: 0
      Grace Baker
      Moderator
      3 pts

      Hey, Thanks for reaching out to us.

      The possible cause of this error is that you may be trying to update iOS 11, along while trying to enroll the devices in DEP, using Apple Configurator.
      Please complete the OS update process and then try to add it to DEP.

      Cheers!
      Grace Baker
      Hexnode MDM

Viewing 3 reply threads
  • You must be logged in to reply to this topic.