What's new 
Hi, the employee location map in our Hexnode portal was working earlier, but now the location view is blank/not loading. The device location data seems to be available, but the map itself is not displaying properly. Has anyone seen this happen after using Google Maps with Hexnode for a while?
18 Views
Replies (2)
Marked SolutionPending Review
Hexnode Expert
2 weeks ago
Jun 01, 2026
Marked SolutionPending Review
Hi @jimena,
This can happen if the Google Maps API key configured in Hexnode is no longer valid or if the required Google Maps API is not enabled for the key.
To fix this, generate a new Google Maps API key and add it to Hexnode:
- Go to the Google Maps Platform Console.
- Create a new project or select an existing project.
- Make sure billing is enabled for the Google Cloud project.
- Enable the Maps JavaScript API.
- Go to APIs & Services > Credentials.
- Create an API key.
- Restrict the API key using HTTP referrers for the site where the Hexnode portal is accessed.
- Copy the generated API key.
Then update it in Hexnode:
- Log in to the Hexnode portal.
- Go to Admin > General Settings.
- Navigate to Google Map API Key Settings.
- Paste the new API key.
- Save the changes.
After saving the new key, reload the location page and check whether the map loads correctly. For more information, check out the help documentation on integrating Google Maps API with Hexnode.
Regards,
Sienna Carter
Hexnode UEM
Marked SolutionPending Review
Participant
2 weeks ago
Jun 01, 2026
Marked SolutionPending Review
Thanks, that worked.
Save