Claude application not showing up in Apps catalogSolved

I don’t think it can be added from the support side. We’ve had a few apps before that weren’t available in the catalog and ended up deploying them as Enterprise Apps instead. 

Hi @ethan_!

Hexnode UEM does have a feature called the Hexnode Store, and Claude is available there. However, the Hexnode Store is only available with the Ultra plan.

Can you confirm which Hexnode plan you’re on?

Best Regards,
Isabel Lora
Hexnode UEM

Ultimate plan.

Thank you for the response, @ethan_.

Since you’re currently on the Ultimate plan, Claude won’t appear in your admin portal, and it can’t be enabled or added from our side.

If you’d like to explore upgrading to the Ultra plan, feel free to reach out to the support team at support@hexnode.com and they’ll be able to assist you with the available options.

Best Regards,
Isabel Lora
Hexnode UEM

Thanks for clarifying.

At the moment we’re not planning to upgrade, but is there another recommended way to achieve this while staying on the Ultimate plan?

Sure.

You can still deploy Claude successfully on the Ultimate plan by adding it as an Enterprise App and then distributing it through policies, direct installation actions, or scripts depending on your deployment preference.

Here’s the recommended approach:

Step 1: Download the Claude Installer

Download the official macOS installation package from Anthropic (Claude Downloads Page).

For deployment through Hexnode, you’ll need the installer in either:

• .pkg format (recommended)
• .dmg format

If you download the standard .app folder, you’ll need to package it first by compressing it or wrapping it into a .pkg file on a Mac before uploading it to Hexnode UEM.

Step 2: Add Claude to Hexnode

1. Log in to the Hexnode UEM portal.
2. Navigate to Apps > +Add Apps > Enterprise App.
3. Choose macOS as the platform.
4. Enter the app details.
5. Upload the Claude .pkg or .dmg installer.
6. Click Add.

At this point, Claude will be available in your app repository.

Step 3: Deploy the Application

You have a few options depending on how you want to manage the rollout.

Option A: Required Apps Policy (Recommended)

This is usually the best approach if you want both existing and future devices to receive the application automatically.

1. Go to Policies.
2. Create a new policy or edit an existing one.
3. Navigate to macOS > App Management > Required Apps.
4. Click Add and select the Claude app you uploaded.
5. Associate the policy with the required devices or groups.
6. Save the policy.

Once applied, Hexnode will automatically install Claude on all targeted devices.

Option B: Install Application Action

If you only want to deploy it immediately to specific Macs:

1. Go to Manage > Devices.
2. Select the target devices.
3. Click Actions.
4. Choose Install Application.
5. Select Claude and confirm.

This pushes the app directly to the selected devices.

Option C: Custom Script Deployment

If your team prefers scripting:

1. Open the target device from Manage > Devices.
2. Choose Execute Custom Script from the Actions menu.

Alternatively, you can save scripts under Content > Scripts and reuse them whenever needed.

This method is useful if you want to pull the installer from a public URL or incorporate additional installation logic.

If you have further queries, feel free to reach out to us.

Best Regards,
Isabel Lora
Hexnode UEM

Got it, that should work for us.

We were mainly looking for a way to make the app available to everyone without having to install it manually on each Mac. We’ll give this a try and see how it goes.

Thanks Isabel Lora for the detailed explanation.