I tried enrolling my Android phone, but right after I typed the server name it threw a certificate error. Not sure what’s wrong here.
30 Views
Replies (4)
Marked SolutionPending Review
Participant
2 weeks ago
Apr 15, 2026
Marked SolutionPending Review
Could it be something with the phone’s time settings? I once had a weird SSL error when my clock was off, but I’m not sure if that’s the same thing.
Marked SolutionPending Review
Hexnode Expert
2 weeks ago
Apr 15, 2026
Marked SolutionPending Review
Hello @im_dany ,
A certificate error during Android enrollment might happen when the device time is out of sync, which breaks the SSL handshake with the Hexnode UEM server. The first step is to enable Set time automatically in the device settings, so it syncs with the network. It’s also important to check that the device is running the latest OS security patch and that the server URL is entered exactly as provided.
For detailed information, refer to our document on Common Issues in Android Enrollment.
Regards,
Simon Scott
Hexnode UEM
Marked SolutionPending Review
Participant
2 weeks ago
Apr 17, 2026
Marked SolutionPending Review
I’ve also seen people get stuck with invalid server errors. Sometimes they type the whole https:// thing in front. Could that be the issue?
Marked SolutionPending Review
Hexnode Expert
2 weeks ago
Apr 17, 2026
Marked SolutionPending Review
Yes, that’s a common cause. The Hexnode agent automatically appends the secure https:// protocol and the .hexnodemdm.com domain. If a user types it manually, the string breaks. The correct way is to enter only the subdomain, for example “yourcompany”, and the agent will complete it as yourcompany.hexnodemdm.com.
For detailed troubleshooting steps on Android enrollment and to explore other common MDM issues, please refer to our guide on SOP for common MDM issues.
Save
