Can’t disenroll device

expand collapsive

I tried disenrolling my devices using “disenroll device ” command. For some reason, it doesn’t remove the devices from my list.

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  • Hexnode

    Hexnode Support


    Hi Tamara,

    Sounds like your devices are offline. It could also happen if you have wiped your device. The devices need to be online for the “disenroll device” action to take effect on the device. Once this action is initiated, you can mark your devices as disenrolled and free up the license. For this, you need to go to Management > Devices, select the devices you wish to remove and click on “Mark as Disenrolled” option under Manage tab.

    Learn more about disenrolling devices here.


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