Cannot clone Android Enterprise enrollment profile in HexnodeSolved

For Android Enterprise enrollment profiles, a new profile can normally be created from Enroll > Android Enterprise > Enrollment Profile > Create Profile.

However, the number of Android Enterprise enrollment profiles available depends on the Hexnode plan. If the portal displays an upgrade prompt while creating or cloning an Android Enterprise enrollment profile, it usually means the current plan supports only one Android Enterprise enrollment profile.

On the Enterprise plan, only one Android Enterprise enrollment profile can be created. To create or maintain multiple Android Enterprise enrollment profiles, such as separate profiles for Android tablets and Android phones, the Ultimate plan is required.

That explains it. I thought the clone option was failing silently because there was no error message at first. So the upgrade prompt is expected behavior when the plan allows only one Android Enterprise enrollment profile?

Yes. In that case, the clone/create action is not a device issue or enrollment error. It is restricted by the plan limit for Android Enterprise enrollment profiles. If only one profile is allowed on the current plan, cloning the existing Android Enterprise enrollment profile or creating another one will not be available. Multiple Android Enterprise enrollment profiles require the plan level that includes that capability.