Hey, I’m running into an issue here. I’m unable to view the serial number of an Android device from the console. Any idea why this might be happening?
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Replies (3)
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Hexnode Expert
5 days ago
Apr 30, 2026
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That usually depends on how the device was enrolled. Could you confirm the enrollment method used? Specifically, was the device enrolled in Device Owner mode through the Android Enterprise program?
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Participant
5 days ago
Apr 30, 2026
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I’m not entirely sure about Device Owner, but the enrollment was done via an email invite.
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Hexnode Expert
5 days ago
Apr 30, 2026
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Got it. In that case, it’s likely enrolled using a standard/profile-based method rather than Android Enterprise (Device Owner).
When devices are enrolled this way, certain hardware details like the serial number may not be available due to OS-level restrictions on personal or non-corporaents.
If you’re looking to retrieve complete device details like the serial number, enrolling the device using Android Enterprise (Device Owner mode) would be the recommended approach.
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