Can the user remove the MDM app from the device if they have admin access?Solved

Participant
Discussion
1 week ago

Hi, I’m facing a dilemma. While creating some accounts for my organization, I accidentally assigned the role of administrator instead of standard user. Can these accounts uninstall the MDM app from the devices since they have admin privileges, or is the app removable by any account regardless of its role?

Replies (3)

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Participant
1 week ago
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I think it’s not possible for standard users to uninstall the MDM app, but you have to test it out to confirm.

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Hexnode Expert
1 week ago
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Hi @aurora. Welcome to Hexnode Connect!

The ability to remove the Hexnode UEM app varies based on account roles of the local user.

  1. Standard Account:

    Standard users cannot uninstall the Hexnode UEM app from a managed device. If they attempt to do so, they will receive a notification requesting administrator permission and credentials to delete the app.

    In case of Windows devices,

    Notification when user tries to delete Hexnode UEM from Windows

    In case of macOS devices,

    Notification when user tries to delete the Hexnode app on Mac

  2. Administrator Account:

    Administrator accounts do have the capability to uninstall the Hexnode UEM app.

You can change an administrator account to a standard account on both Windows as well as macOS devices from the Hexnode UEM console.

Best Regards,
Sienna Carter
Hexnode UEM

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Participant
7 days ago
Marked SolutionPending Review

Thanks for the clarification! I will change those admin accounts to standard ones immediately to prevent any accidental removals.