I need to update the email address of an existing technician in Hexnode. The technician should keep the same status and role, but the login email needs to be changed to a new address. Is there a way to edit the technician email directly under Technicians and Roles?
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Hexnode Expert
2 days ago
Jun 06, 2026
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In Hexnode, the email address of an existing technician cannot be edited directly after the technician account has been created. To use a different email address, you will need to:
1.Go to Admin > Technician and Roles in the Hexnode UEM portal.
2. Add a new technician using the updated email address.
3. Assign the required role or permissions to the new technician.
4. Once the new technician account is set up, remove the old technician account with the previous email address.
This creates a new technician entry with the correct email while allowing you to maintain the intended access level by assigning the same role.
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Participant
1 day ago
Jun 06, 2026
Marked SolutionPending Review
That makes sense. I added the technician again with the new email address and assigned the same role, then removed the old one. Worked fine.
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