Deploying Enterprise apps to macOS devices using Hexnode MDM

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I have got the applications to be deployed on my macOS devices. But they are not from the App Store, I have the pkg file with me. Can I do this remotely using hexnode?

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    Grace Baker

    Hexnode

    Grace Baker

    Moderator

    Hey, Thanks for posting the query.

    The Apps can be deployed as Enterprise Apps using the PKG file.
    Firstly, Apps have to be added to the App inventory. Follow the below steps for the same:

    1. Navigate to Apps tab
    2. Click +Add Apps->Enterprise App
    3. Select Mac
    4. Enter the App Name
    5. Choose the option to upload PKG file
    6. Choose a category that the app can be placed in or add a new category by clicking the + button.
    7. Add a suitable description for the app and click Add.

    These Apps can then be added to devices via Actions drop-down or Mandatory app policy.

    Please use the help link for a detailed explanation of the same.

    Cheers!
    Grace Baker
    Hexnode MDM

  • Deana

    Deana

    Participant

    Deana

    Participant

    Does the enterprise app need any user interaction? How much of time would the installation take?

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    Grace Baker

    Hexnode

    Grace Baker

    Moderator

    Hey, Thanks for reaching out to us.

    The enterprise app will get silently installed on the macOS devices. It will not require any manual interaction. The app can be deployed either via remote actions or mandatory app policy.
    The app should get installed on the device right away, once the action initiated/mandatory policy associated is successful. However, depending upon the size of the app and the network speed, it may take a couple of minutes.

    Cheers!
    Grace Baker
    Hexnode MDM

  • Ulrika

    Ulrika

    Participant

    Ulrika

    Participant

    Tried uploading an app manifest URL (for macOS) and for some strange reason that is beyond my understanding the app doesn’t show up in apps tab. I checked after applying all the filter (including the filter upload status failed). It is just not there!

  • Deborah Timothy

    Deborah Timothy

    Hexnode

    Deborah Timothy

    Moderator

    The manifest URL you provided for the macOS app might be in the wrong format. Hexnode only supports .plist format. Prepare a .plist file containing the URL of the app and then upload the link of the .plist file in the portal. Check out our blog on uploading files using manifest URL to know more.

    Cheers!
    Deborah Timothy
    Hexnode UEM

  • dahlia

    dahlia

    Participant

    dahlia

    Participant

    Can we not push apps using its dmg file? I tried to install and my portal shows It has been successful but app missing on the device.

  • Alondra

    Alondra

    Participant

    Alondra

    Participant

    I couldn’t find some apps that I installed on my mac.  Tried out a hack that I saw somewhere and it worked perfectly. Here is the hack:
    Select Go (from top menu bar), press and hold Option key. This will reveal an option called Library. Open Library and select the Application Support folder. Next open the Dock folder and delete all the files ending in .db. Then restart the device.

  • Deborah Timothy

    Deborah Timothy

    Hexnode

    Deborah Timothy

    Moderator

    Hello Dahlia,

    Thank you for reaching out to us.

    Incomplete installation of the dmg file can cause the app to be missing from the device. Some apps require user intervention to be completely installed. For example, the .dmg file might have a configuration file that hasn’t been installed on the device. The user might have to run a script present in the .dmg file to complete the installation of the app. For smooth installation, make sure that you are using the .dmg file build for IT admins. These files will seldom require user intervention.

    Cheers!!
    Deborah Timothy
    Hexnode UEM