The APNs certificate in our Hexnode portal is shown as being associated with an old Apple ID. We later found that the certificate ownership needs to be moved to another Apple ID that the team still has access to.
What is the correct order here? Should the APNs certificate be transferred with Apple first, or can the Apple ID displayed in Hexnode be changed before that?
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Hello @verbnigge ,
For APNs certificates, the Apple ID association is controlled by Apple. The correct sequence is to complete the transfer on Apple’s side first.
Recommended workflow:
The important part is to renew the existing APNs certificate with the same certificate identity after Apple completes the transfer. Avoid creating a brand-new APNs certificate unless you intend to re-enroll managed Apple devices, because a different APNs certificate can break MDM communication with already enrolled devices.
Regards,
Simon Scott
Hexnode UEM
Oh, ok then. We’ll have Apple transfer the existing APNs certificate first and then renew it in Hexnode using the active Apple ID.
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