Android Enterprise QR enrollment fails with “couldn’t set up your device” and restartsSolved

This behavior can occur if the Android Enterprise enrollment profile includes a Wi-Fi configuration that the device cannot successfully use during provisioning.

During QR code enrollment from the Android welcome screen, the device relies on the enrollment configuration to complete setup. If a Wi-Fi profile is pushed as part of that flow and the network details are no longer valid, unavailable, or not usable from the current location, provisioning can fail with the generic message: “couldn’t set up your device, for help contact your IT admin”.

Since licenses are available and Android is allowed under enrollment restrictions, try the following:

1. Go to the Android Enterprise enrollment settings in Hexnode.
2. Open the enrollment profile being used for QR enrollment.
3. Remove the Wi-Fi configuration from the enrollment profile.
4. Save the changes.
5. Generate or use the updated QR enrollment flow and try enrolling the device again.

If the device enrolls after removing the Wi-Fi configuration, the issue is most likely with the Wi-Fi profile included in the enrollment profile, such as an outdated SSID, password, security type, or a network that is only available at the office.

Removing the Wi-Fi configuration from the enrollment profile worked. The tablet enrolled successfully after that. Looks like the office Wi-Fi settings may have changed, so I’ll check that separately before adding it back.