Hi, I had a policy that included Windows > BitLocker enabled. I just went to the policy to find that BitLocker is greyed out and says I need to “update the plan to configure this feature.” This is pretty shocking as it could mean I unknowingly have devices that no longer have encrypted volumes. Can someone explain what happened and what I need to do to correct this?
Hey, Thanks for reaching out to us.
The reason for this behaviour is that the feature BitLocker is not supported by the plan that you are currently subscribed to.
You might have been on trial or previously subscribed to a plan that supported the feature. When on trial, you are provided with the highest plan by default.
Cheers!
Grace Baker
Hexnode MDM
4 May 2020