A newly created Microsoft Entra ID user is not appearing in Hexnode under Manage > Users. The Entra sync status looks active, and there are enough licenses available, so it does not seem like a licensing issue. Manually syncing the Entra domain did not bring the user in either. What else should be checked?
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For Entra ID user sync issues, the first thing to verify is whether the user account is enabled and active in Microsoft Entra ID. Hexnode imports active Entra users only, so disabled accounts will not appear in Hexnode even if the domain sync is active and licenses are available.
You can also check the sync configuration once more:
If the user is still missing after this, confirm the account status in Entra ID before checking other sync-related settings.
Regards,
Mary Romero
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