I’m setting up a new Samsung tablet with a multi-app kiosk policy. The device was enrolled using an Android Enterprise QR code, but kiosk mode is not taking effect. The tablet still shows the full app icon list and I can open apps that should not be available in kiosk.
I also tried resetting the tablet and then deleting it from Hexnode, but the portal says enrolled devices cannot be deleted. What is the correct way to get this tablet back into kiosk mode?
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Hello @diane_ ,
For Android multi-app kiosk to work in Hexnode UEM, the device must be enrolled in Device Owner mode.
If the tablet is enrolled as an Android Work Profile or Profile Owner device, kiosk policies will not lock down the entire device. In that mode, Android only allows management inside the work profile, so the user may still see and access apps outside the managed profile.
To fix this, re-enroll the tablet using an Android Enterprise enrollment profile where the Enterprise Management Type is set to Device Owner.
Recommended flow:
The device cannot be deleted while it is still considered enrolled. It must first be disenrolled or marked as disenrolled from the pending disenrollment report.
Regards,
Simon Scott
Hexnode UEM
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