A Samsung device is running in Android kiosk mode through Hexnode. When a user opens Settings > Samsung Keyboard, the screen closes immediately and they cannot change keyboard options such as predictive text or spell check.
The device is actively locked in kiosk mode, so I suspect something needed by the keyboard settings is being blocked. What is the right way to allow Samsung Keyboard settings without exiting kiosk?
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Hello @nevaeh ,
This usually happens when one or more packages required by Samsung Keyboard are blocked while the device is in kiosk mode.
Try the following:
Adding the package as a background app allows it to run while the device remains in kiosk mode. This is different from adding it as a visible kiosk app; background apps can support system/app functionality without appearing as apps the user can freely open.
Regards,
Simon Scott
Hexnode UEM
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