What's new 
I have a Samsung tablet managed with Hexnode where location services seem to be disabled. In the Hexnode for Work app, the location option is greyed out and tapping it does nothing. Android Settings shows the location permission for Hexnode for Work as allowed all the time, but I cannot modify it.
I also enabled location tracking in the policy, but the policy status shows as failed on the device. Around the same time, I tried uninstalling an app from the tablet and that failed too, even after restarting the device.
One thing I noticed is that the Hexnode agent on this tablet is much older than the one on our other tablets. This device is on version 16.0.0, while the others are on a newer version. Could the outdated agent be causing both the location tracking and app uninstall issues?
70 Views
