Custom attributes not saving in Hexnode portal with no errorSolved

Hi @grace_t, there is no daily limit that prevents you from adding custom attributes after creating one successfully the previous day.

For this behavior, the first things to rule out are:

1. Technician role permissions

   If the signed-in technician is assigned a custom role, confirm that the role has the required permissions to manage custom attributes. If the user is a Super Admin or an admin role with the required access, this is unlikely to be the cause.

2. Browser/session issues

   Testing in an incognito/private window or another browser helps rule out cached portal data or extensions. Since the issue persists there as well, this is less likely to be browser-specific.

3. Failed portal requests

   If there are no visible errors and no failed network requests, the save action may be reaching the portal but the new attribute may not be reflected due to a temporary backend synchronization issue.

In the reported scenario, the behavior was caused by a temporary backend sync delay. Once that was resolved, newly created custom attributes started saving and appearing normally again.

Regards,
Isabel Lora
Hexnode UEM

In my case, the technician account already had admin access and nothing was changed in the role settings. The weird part was that the portal acted like the attribute was created, but the attribute list never updated.

If the role permissions were unchanged and the same technician could create custom attributes earlier, permissions would not be the primary suspect.

A permission-related issue usually results in restricted access, a disabled option, or an authorization-type failure. A silent save where the new custom attribute does not appear, especially when it happens across browser sessions and no failed requests are visible, points more toward a portal-side sync problem.

After the sync delay is resolved, retry creating the custom attribute and refresh the custom attributes page. The attribute should then appear as expected.

Regards,
Isabel Lora
Hexnode UEM