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iPad Lock Screen Message showing %devicename% instead of device name

iPad Lock Screen Message showing %devicename% instead of device nameSolved

Participant

2 days ago

I’m setting up a Lock Screen Message policy for supervised iPads and want the message to show who the iPad belongs to. The devices are named after users, so I tried using a placeholder like:

This iPad belongs to %devicename% with .

But on the iPad lock screen, the placeholder is displayed as plain text instead of showing the actual device name. The Asset Tag Information field currently has a separate “If found, call…” type message. Does the %devicename% wildcard work in the lock screen message?

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isabel_lora

Hexnode Expert

2 days ago

Marked SolutionPending Review

Hi @_ashur,

Yes, the %devicename% wildcard can be used for iOS Lock Screen Message policies, but it is supported specifically in the Asset Tag Information field.

If the placeholder is entered in another lock screen message field, iOS may display it literally as %devicename% instead of resolving it to the actual device name.

To fix this, place the complete message in Policies > iOS > Lock Screen Message > Asset Tag Information. For example:

This iPad belongs to %devicename% with . If found, call for reward. Thank you!

Then save the policy and make sure it is associated with the target iPads. Once the policy is applied, the device name should populate from the Hexnode device name.

Regards,
Isabel Lora
Hexnode UEM

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_ashur

Participant

2 days ago

Marked SolutionPending Review

So the whole thing has to go into Asset Tag Information, not just the asset tag or recovery text? I had the ownership line in the other message area and a separate lost-and-found message in Asset Tag Information.

Marked SolutionPending Review

isabel_lora

Hexnode Expert

2 days ago

Marked SolutionPending Review

Correct. For this use case, keep the dynamic part and the recovery text together in Asset Tag Information. That is the field where Hexnode resolves supported wildcards such as %devicename% for the iOS lock screen message.

Also double-check the spelling of the wildcard. Use %devicename%; a misspelled placeholder will be treated as regular text.

Regards,
Isabel Lora
Hexnode UEM

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iPad Lock Screen Message showing %devicename% instead of device nameSolved

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