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On a managed iPhone, the Mail app is visible, but I can’t add an email account. In Settings, the option to add or modify accounts is greyed out. I checked the current iPhone policy but couldn’t immediately figure out which restriction was blocking it. Has anyone run into this with Hexnode iOS policies?
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Marked SolutionPending Review
Hexnode Expert
5 days ago
Jul 24, 2026
Marked SolutionPending Review
Hello @ethan_ ,
This usually happens when account modification is restricted by one of the policies associated with the device.
To identify and fix it:
- Go to Manage > Devices in the Hexnode UEM portal.
- Open the affected iPhone.
- Go to the Policies sub-tab to see all policies currently applied to the device.
- Open the relevant policy from Policies tab.
- Click Manage > Modify.
- Navigate to iOS > Advanced Restrictions.
- Under Allow Security and Privacy Settings, enable Modify an account.
- Save and associate the policy.
Once this setting is enabled and the policy syncs to the device, the user should be able to add or modify email accounts.
Regards,
Simon Scott
Hexnode UEM
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