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I’m managing client portals from the Hexnode MSP console and ran into a confusing access issue.
One client portal is on the Enterprise plan, so we expected only the assigned technician/user to have access. I removed my own access to that client portal and left only the client user assigned. But I could still open the portal.
The portal-specific scope looked correct from the MSP console, and I couldn’t find any extra users assigned to that portal. Why would a revoked technician still be able to access the portal?
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