Hi everyone. I’m logged in as a Super Admin and trying to delete or disable a technician from the Hexnode portal. The user row doesn’t look editable, and I can’t see any delete or disable option.
Is there another permission needed for Super Admins, or am I missing something in the Technicians and Roles page?
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Hello,
Thanks for reaching out to Hexnode Connect.
As a Super Admin, you already have the necessary permissions to manage, edit, disable, or delete technician accounts.
The edit/delete options are located in a three-dot menu at the far right of each technician’s row on the Technicians and Roles page. If you cannot see this menu, it is typically caused by browser zoom or display scaling pushing the action column outside your visible screen area (which is especially common on smaller laptop screens).
To resolve this, please try the following:
(Note: If the “Add technician” button ever appears greyed out along with missing row actions, it is also almost certainly a UI visibility issue rather than a missing role permission).
I hope this helps you access the technician actions! Feel free to reach out if you have any more doubts or need further assistance.
Best regards,
George,
Hexnode UEM
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