Hi everyone. I’m trying to view the LAPS password for a managed macOS device from the Hexnode console, but the password field is completely blank. The device is enrolled and the LAPS policy appears to be assigned.
Has anyone seen the LAPS password not display even though the policy is in place?
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Hello,
Thanks for reaching out to Hexnode Connect.
This behavior typically happens when the console view has not updated after the LAPS policy association or password action completes. If you have already verified that the LAPS policy is successfully associated with the device, here are the two steps to get the password to display:
Refresh the Console View
In most cases, the simplest fix is to manually refresh the device details page in your web browser. Because the password generation and escrow process can take a moment to sync back to the portal, a quick page refresh is usually enough to pull the newly populated credentials into the LAPS password section.
Re-trigger the Policy
If a page refresh still does not display the password, you can force the device to re-process the action:
Re-saving the LAPS policy triggers the policy processing over the network again, after which the password should be securely escrowed and available once the action completes.
I hope this helps you access your admin credentials. If you find any more issues or need further assistance, feel free to reach out.
Best regards,
George,
Hexnode UEM
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