Android kiosk mode prevents printing from Microsoft ExcelSolved

Hi @ame-lie,

Printing in Android kiosk mode usually requires the Android print-related system services to be available in the background. Even if Excel is allowed in kiosk mode, the print workflow can fail if the print service or spooler is not allowed to run.

Add the required print components to Hexnode and configure them as Background Apps in the Android kiosk policy:

1. Go to Apps tab in the Hexnode portal.
2. Add the following apps using their bundle/package IDs:

   • Default Print Service
   • Print Spooler
   • Print Service Recommendation Service

3. Open the Android kiosk policy applied to the devices.
4. Navigate to Kiosk Lockdown > Android Kiosk Lockdown > Background Apps.
5. Add the three print-related apps from Local Apps.
6. Save the policy.

After the policy is updated on the device, Excel should be able to invoke the Android print service while the device remains in kiosk mode.

Best Regards,
Isabel Lora
Hexnode UEM

I added the three print-related apps using their bundle IDs. Just to confirm, do all three need to be added under Background Apps, or should Excel be enough since it is already allowed in kiosk?

All three print-related components should be added as Background Apps. Excel being allowed in kiosk mode only lets the user open and use Excel. The actual print action depends on Android system services such as the print spooler and default print service, which need permission to run behind the kiosk app.

Adding only Excel will not be sufficient for printing from within kiosk mode.