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Most of our enrolled iOS devices suddenly started showing as non-compliant in Hexnode. The devices have checked in recently, so it does not look like a communication issue. When I opened one device and checked the Compliance section, it showed a missing app count. What is the right way to clear this non-compliance status across multiple iOS devices?
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Replies (2)
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Hexnode Expert
2 weeks ago
Jun 08, 2026
Marked SolutionPending Review
Hi @merlynn,
If the devices have checked in recently and the Compliance section shows a missing app count, the non-compliance is likely caused by one or more required apps not being detected on the devices.
To resolve this:
- On the Hexnode UEM portal, go to Manage > Devices.
- Open an affected iOS device.
- In the Device Summary page, check the Compliance section.
- Click the missing app count to view the compliance reason.
- Use the Install Missing Apps option to deploy the required apps again.
- After that, return to Manage > Devices and select the affected non-compliant devices.
- Go to Actions > Scanning and Monitoring > Scan for Apps.
- Wait for the app inventory to update and then recheck the compliance status.
The device should return to compliant once the required apps are installed and Hexnode receives the updated app scan result.
Regards,
Sienna Carter
Hexnode UEM
Marked SolutionPending Review
Participant
2 weeks ago
Jun 08, 2026
Marked SolutionPending Review
Thanks, that fixed it.
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