Missing update option for Enterprise Apps (APK/IPA) under custom technician roleSolved

Hello,

Thanks for reaching out to Hexnode Connect.

To answer your question directly: this is currently a product limitation. Technicians assigned to a Custom Role do not have the ability to replace or update the existing source file of an already added Enterprise App (this applies to both APK and IPA files), regardless of the app permissions enabled for that role.

Depending on your exact needs, there are two potential workarounds for this:

1. Use a Built-in Role: If the primary requirement is application management, you can assign them the pre-defined Apps and Reports Manager role. This built-in role inherently allows users to edit and update existing Enterprise Apps. However, be aware that this role does not include device management capabilities under the Manage tab, which may not fit your Tier-2 support needs.
2. Upload as a New App: If they must retain the Custom Role to perform device troubleshooting, your team will need to upload the updated APK or IPA as a completely new Enterprise App entry by navigating to Apps > Add Apps > Enterprise Apps.

I hope this helps. If you find any more issues or need further assistance feel free to reach out.

Best regards,
George,
Hexnode UEM

Thanks for the clarification, George. Since my Tier-2 team absolutely needs access to the Manage tab for device support, switching them to the built-in Apps and Reports Manager role won’t work for us.

If we proceed with the second workaround and have them upload the latest APK as a brand-new Enterprise App entry, will Hexnode automatically replace the old version of the app in our Mandatory App policies where it is already configured?