Ran a 30-day inactive device audit inΒ HexnodeΒ today and found way more devices than I expected π Β
Some users are still working normally but their devicesΒ havenβtΒ checked in for weeks. How doΒ you guysΒ usually handle this?Β
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Replies (6)
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Participant
3 weeks ago
May 04, 2026
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WeΒ donβtΒ remove themΒ immediatelyΒ anymore.Β
A lot of ours were just devices with dead batteries sitting somewhere unused.Β
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Participant
3 weeks ago
May 04, 2026
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We had a few where the battery was fine too. Those ended up being devices that stopped syncing because of battery saver settings.Β
Opening theΒ HexnodeΒ app fixed it.Β
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Participant
3 weeks ago
May 05, 2026
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Good to know honestly. We were assuming inactive = device gone.Β
Do you contact the user first?Β
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Participant
3 weeks ago
May 05, 2026
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Yeah. Usually:Β
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Send Scan DeviceΒ
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Wait a bitΒ
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Ask user to open the appΒ
That fixes a surprising number of devices.Β
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Participant
3 weeks ago
May 05, 2026
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We also started checking the inactive devices report every month now. Much easier than waiting until the list gets huge.Β
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Participant
3 weeks ago
May 05, 2026
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Makes sense.Β WeβveΒ mostly been ignoring the report unlessΒ thereβsΒ a problem. Probably should start reviewing it regularly.Β
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