Windows devices enrolling as “Default User” instead of Google Workspace authenticated user.Solved

Participant
Discussion
1 day ago Feb 25, 2026

Hi team, we are enrolling our Windows devices using Hexnode portal. We expect the users to authenticate it using their Google credentials during enrollment, but devices are getting enrolled under default user instead. 

Is there any configuration required to enable Google Authentication? 

Replies (1)

Marked SolutionPending Review
Hexnode Expert
1 day ago Feb 25, 2026
Marked SolutionPending Review

Hi,

Yes, Google authentication during Windows enrollment requires the integration of Google Workspace with Hexnode.

Please follow the steps provided in this doc to integrate Google Workspace with Hexnode UEM : https://www.hexnode.com/mobile-device-management/help/how-to-integrate-g-suite-with-hexnode/

Once the integration is complete,

  1. In the Hexnode UEM console, go to Enroll > Settings.
  2. Ensure that the Authentication Mode is set to Enforce Authentication.
  3. Select Google User as the authentication mode.

Now, users will be able to authenticate using their Google credentials during enrollment.

Please feel free to reach out in case of any doubts or concerns.

Best regards,
Clara sterling,
Hexnode UEM

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