New devices not synced in ADESolved

Did you check thoroughly whether the devices are actually managed by Hexnode? Do the devices show anything to the effect of “This device is managed by Hexnode/your organization”?

@boris , I don’t really see anything to that effect. Is there something I can do from the Hexnode portal?

@merlynn  Is there not like a sync option for ADE in Hexnode, so that the devices show up in the portal?

@wilma I am aware of it, but I don’t know where to find it.

Hello @merlynn , to initiate ADE sync within Hexnode portal to reflect all the devices added from Apple Business Manager, please navigate to Admin tab > Apple School/ Business Manager > Automated Device Enrollment. Click on the Sync with ADE button and select Sync all devices. The devices added using ADE will be reflected under Devices here as well as in the Manage tab in the portal. 

Regards,  
Elle Reed, 
Hexnode UEM. 

@elle_reed I just initiated sync but the devices did not show up. 

@merlynn did you check whether the device has an ADE profile assigned to it? 

@boris I did create an ADE profile earlier, but I don’t remember if I assigned it or not. How do we check that out?

That was the problem! I had not assigned the ADE profile I created to the ADE account, and it was still in default, so they were not even getting enrolled in the first place. Now that is all solved. Thanks @elle_reed and @boris  and  @wilma .