Hi, applications are not installing on a newly added iPhone, including the Hexnode app.
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Replies (7)
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Participant
3 days ago
Jan 27, 2026
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Are you pushing the app through Required Apps policy?
Usually, you’ll need VPP licenses for it, or the user has to be signed in with an Apple ID.
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Participant
3 days ago
Jan 27, 2026
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Yeah, it’s using Required Apps and the device has both. Normally Hexnode installs automatically during setup, right?
Just noticed it says the VPP token is expired though.
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Participant
2 days ago
Jan 28, 2026
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That would do it. You will need to renew the VPP token.
Also worth checking Manage > Device > Action History to see if there are any app install errors.
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Participant
2 days ago
Jan 28, 2026
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How do you renew the VPP token again?
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Hexnode Expert
2 days ago
Jan 28, 2026
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Hi @cameron, thanks for reaching out.
To renew the VPP token, please refer to the documentation below:
https://www.hexnode.com/mobile-device-management/help/renew-vpp-token-in-hexnode-mdm/
Regards,
Sienna Carter
Hexnode UEM
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Participant
2 days ago
Jan 28, 2026
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When I go to Apps and Books, I don’t see Content Tokens.
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Participant
2 days ago
Jan 28, 2026
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Update: Never mind, missed a step
It’s working now, thanks!
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