Sent/Draft/Trash folders missing on iOS devices

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Sent, Draft folders are not shown in the mail app when email configurations (POP account) are pushed through the email policy. Is this the expected behaviour when email is set up via mdm policy?

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  • Hexnode

    Chris Wheeler

    Moderator

    Thank you for reaching out to us, @karin-la.

    We’ve been receiving many queries with regards to the reported issue. Please be informed that that is not an issue with configuring the email account via Policies, but rather a problem with Apple’s latest iOS update, which is also exhibited on devices not enrolled in any MDM solution.

    Cheers!
    Chris Wheeler
    Hexnode UEM

  • Participant

    Pablo

    Participant

    You will see the sent folder when you send a test mail and the trash folder when you delete a mail. This is what worked for me atleast.

    One of my devices ( iphone XS 256GB) had the saame issue. But weirdly enough, older device models seems to work fine because the mail app on my iphone 7Plus have all the mailboxes.