Hi all, the web app kiosk configured in our iPads keeps on malfunctioning! The website we have added just keeps refreshing and losing the login tokens, so our employees keep getting signed out. Then once the website refreshes, it shows that it is blocked, even though it is added as an allowlisted URL. Is this an issue with the Hexnode Browser?
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Replies (5)
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Hexnode Expert
4 days ago
Jan 20, 2026
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Hi @marien , the Advanced Website Kiosk settings for Web App Kiosk provides a section for Scheduled Refresh, which can dictate the refresh frequency of your website. You can set up the Reload web app after every ___ second(s) of inactivity to a daily limit to avoid frequent refreshes or disable the policy altogether.
Regards,
Elle Reed,
Hexnode UEM
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Participant
4 days ago
Jan 20, 2026
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@elle_reed , I had not configured those advanced settings in the first place. But since you suggested it, I did try setting the refresh rate to a day, which was 86400 seconds, but still the issue persists. After each refreshing, login tokens are gone, and the user has to login again. What should I do here?
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Hexnode Expert
3 days ago
Jan 20, 2026
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@marien , the issue might be with the website that has been added under Web App Kiosk, wherein it is not holding on to the login tokens after each refresh. Please check whether the website is exhibiting the same behaviour when not in Kiosk Mode. Also, please try checking whether this happens only after the policy edits are applied, as each policy change can cause the site to reload at the device’s end.
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Participant
3 days ago
Jan 20, 2026
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@elle_reed , Yeah, I will try these and get back with what happened.
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Hexnode Expert
3 days ago
Jan 20, 2026
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@marien , for any further clarifications please feel free to comment here or contact Hexnode’s Customer Support at support@hexnode.com.
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