Device compliance errorSolved

Which device is this?

Oh, I forgot, it’s an iPhone 11.

This usually happens when encryption isn’t enabled on the device.

Hi,

As @pauel said, in this case, the iOS device is marked as non-compliant since the device encryption is not enabled. Device encryption is a critical security requirement as it ensures that all data stored on the device is protected and cannot be accessed without proper authorization.

For iOS and iPadOS devices, encryption works slightly differently compared to other platforms:

• iOS devices automatically enable encryption once a device passcode is configured.
• If the device does not have a passcode, encryption remains disabled.
• As a result, the device will fail compliance checks related to encryption.

To maintain compliance, every user must set a secure passcode on their iPhone.

Regards,
Sienna Carter
Hexnode UEM

Should it be a password or a PIN code? Is that for the Apple ID? Because on the iPhone, there is only a PIN code or the Apple ID password.

Hi,

To avoid confusion, let me explain this in detail.

The password mentioned here does not refer to the Apple ID password. Instead, it refers to the device passcode, which is the code used to unlock the iPhone itself. This can be configured as:

• A numeric PIN (4-digit or 6-digit), or
• An alphanumeric passcode (which Apple also refers to as a “password”)

Once any supported device passcode is set, iOS automatically enables full device encryption, and the device should pass the encryption compliance check.

Regards,
Sienna Carter
Hexnode UEM

Thanks, appreciate the help.