Facetime and iMessages are greyed out, even though they are Required AppsSolved

@mike_johnson , I also have the same problem here with my iMessages app. I even tried re-applying the iOS policy and signing in again using my Apple ID, all to no avail.

@mike_johnson and @stevenhere , did you apply the Required Apps policy when you enrolled the devices to Hexnode, using the ADE Profile?

@elliot , It does not make a difference when you apply the policy as long as you apply it to the devices, right? Or does it matter?

Hello @mike_johnson and @stevenhere , when enrolling iOS devices already added to Apple Business Manager in Hexnode, the ADE Profile must be configured with the required policies that will be applied to the device upon enrollment to the UEM. If the policies are not added to the ADE profile, the devices will fail to activate the required apps upon enrollment, even if another policy is applied afterwards.

Disenrolling Hexnode and re-enrolling the devices including the essential policies, such as the Required Apps policy for iMessages and FaceTime in the ADE Profile will let you enable these apps on your devices.  Go to the Settings app of your devices to enable these apps. Sign in to your device using the managed Apple ID for using these apps.

Regards,
Elle Reed,
Hexnode UEM.

Oh, I didn’t know that the policy needs to be applied as part of the ADE Profile. Let me try it then.

@elle_reed , could you please clarify as to how to add the policy to the ADE Profile?

@stevenhere , In your configured ADE Profile, navigate to the Associate Policy section, click Configure > +Associate Policy, search for your policy and click Done. The policy associated with the ADE profile will be applied as soon as you re-enroll the device with the edited profile. 

Does it mean that a second policy for all the other configurations besides the Required Apps need to be dealt with later? 

@elliot , all the policies required for managing your iOS devices can be added to your ADE Profile and applied on enrollment to Hexnode.

That is very convenient, thanks  @elle_reed !

Now iMessage and FaceTime are working well for our devices. The other configurations are also applied at the time of enrollment, as well. Thanks, @elle_reed ! 

The issue has been resolved in our devices too, Thank you,  @elle_reed .