Self-Service Management -is it worth it?Solved

Is admin privilege elevation the sole application for self-service management? Are there any other cases where it can be used?

@eliiza , self-service management feature is also available in the form of self-service portals. It allows users to perform actions such as executing remote actions, and browsing or installing applications, configurations, or patches directly from the self-service portal.

Very interesting, @noah-blake . But I got a question-by putting the onus on the user to troubleshoot their issues, wouldn’t it showcase a lack of responsibility from the IT supports end and put additional pressure on top of the users?

No, @carter . We’re not talking about users that are interns or that have limited knowledge and experience about their device. As mentioned, self-service device management is solely meant for users who have the capability to deal with these issues by themselves. And honestly speaking, everyone wants quick gratification where their issues are solved asap. What better way than solving by themselves, instead of waiting around for help to arrive. Self-service can be exclusively reserved for this brand of users.

Got it @noah-blake .

Does anyone know if Hexnode supports self-service management? 

Are there any security measures in place for avoiding any misuse while implementing self-service in the portal?

@laura123 , currently while configuring the policy for self-service, you have the option “Set the time period for administrator privileges” to specify how long the elevated access for users lasts. This way you users cannot use admin privileges after the specified time period. You can also restrict the number of times users can elevate their account using the setting “Set a limit for the maximum number of times the user account can be elevated in a day”. These measures act as a safeguard against any potential misuse. I hope this has answered your question.

Thank you, @kylian_parker .