Phone number not showing up in app configurations for eSIM devicesSolved

Jumping in here, we’re running into something similar!

Most of our corporate phone’s use eSIM profiles (SIM2), and when we deploy app configurations, the phone number field just gives us the silent treatment like totally blank. What’s odd is that %phonenumber% works perfectly fine when sending broadcast messages. But the moment it’s used in an app configuration, poof the number vanishes like it’s on vacation. Any idea how we can get Hexnode to recognize the eSIM number instead? Our IT team is starting to think these devices have a mind of their own!

Hey @leo_scott and @noah-blake,

Thank you for bringing this up! We’ve taken this issue up with our concerned team, and they’re already looking into aligning how %phonenumber% behaves in app configurations with how it works in broadcast messages.

We’ll keep you posted once the fix is rolled out. We really appreciate your patience while the team works on this!

Regards,
John Cooper
Hexnode UEM

Hello again,

Good news! The fix has been released.

We’ve now added two new wildcards that let you choose which SIM slot to fetch the number from:

• %phonenumber_sim1% → Fetches the phone number from SIM1
• %phonenumber_sim2% → Fetches the phone number from SIM2

You can now use these wildcards wherever it’s necessary to fetch a phone number, not just in app configurations or broadcast messages. They are supported on both Android and iOS devices.

This ensures that your apps pull the correct phone number, no matter which SIM slot it’s in.

Please feel free to reach out if you face any further issues.

Cheers,
John Cooper
Hexnode UEM

Just tested the wildcards options and it works like a charm!

Our apps are now pulling the correct corporate SIM number across all devices. Thanks for the quick turnaround, Hexnode team!

Same here! %phonenumber_sim2% finally fixed the blank field issue on our eSIM devices. Appreciate how fast this was resolved big thanks to the Hexnode crew!