Hey, some of our employees are using personal devices for work. so, we have enrolled the devices in profile owner. And, they have installed adobe reader on the devices. However, pdf attachments with emails are not opening on the work container. The second issue is that, since these are confidential data, can we set default apps for opening each type of file (pdf, xml, spreadsheets etc.) so that employees can only open the attachments in those apps?
For example,
pdf – adobe reader
spread sheet – excel
Hi @stijn,
Thanks for reaching out to us.
If your employees’ devices have PDF reader apps on the personal profile, it won’t open files from the work profile. Instead, you must also install any PDF reader apps on the work profile to open the PDF attachments on the employee’s devices.
Regarding your second query, currently, there is no option in Hexnode to set default apps to open specific file types. However, you can achieve this by installing only those company-approved apps in the work profile. You can use the Install Application remote action or Mandatory Apps policy to remotely install the required apps in the work profile.
You may also opt for app whitelisting/blacklisting. This will restrict the users from accessing these files using apps other than the ones you specify in the work profile.
Hope this helps. Do reach out if you have any further queries.
Evin Lee
Hexnode UEM
8 March 2022