The story of Ur&Penn

Retail chain relies on Hexnode for device lockdown and app deployment

With Emir Saffar | Chief Information Officer (CIO) at Ur&Penn

Emir Saffar

Emir Saffar

Chief Information Officer (CIO) at Ur&Penn

Ur&Penn
Emir Saffar

Emir Saffar

Chief Information Officer (CIO) at Ur&Penn

Industry

Accessories / Retail

Location

Sweden

Platforms

The story

Ur&Penn is a leading Swedish retail chain for watches and fashion accessories. The company has over 121 stores in Sweden and Finland with about 500 employees. They are the largest clock and jewelry chain in the Nordic region and also one of the most affordable.

The team had a set of iPads distributed among their various stores. Those devices were having different work apps for sale purposes, especially for doing stock counts for various stuff. Managing devices over 121 business units was a challenging task and that is exactly what Emir Saffar, Chief Information Officer (CIO) at Ur&Penn and his team had to struggle with. Foreseeing the hurdles of managing the device fleet, Emir quickly subscribed to a promising MDM. In short order, Emir realized that it wasn’t his cup of tea. The product was too expensive for what they used it for.

Emir started searching out for an affordable solution that can replace the existing one and truly meet his expectations. By the time he had a new set of Android devices to be used as kiosks in the stores. It was then he came to know about Hexnode, a cost-effective solution just as what he was looking for a long time. So, he decided to go with Hexnode to deploy his Android devices and also to migrate the iPads from the other MDM to Hexnode.

“It was not as simple as Hexnode. It was expensive, it was a bit slow and definitely not as easy to use...I don't know how to compare them to Hexnode, but we switched because of the price and we didn't need all of the features that they had.”

Emir Saffar

Chief Information Officer (CIO) at Ur&Penn

Ur&Penn case study
Ur&Penn case study with hexnode

The enrollment process was done by the in-house IT team and it was very easy for them to understand the product. The support team was quite responsive, and that was one of the deciding factors for them to finalize Hexnode.

“It was easy to understand. I had a few questions that I got into the support and I liked that the support always answered quickly. So, we got the help and answers that we needed so fast and that made us take the decision faster that Hexnode is right for us.”

Emir Saffar

Chief Information Officer (CIO) at Ur&Penn

hexnode case study on Ur&Penn
hexnode case study on Ur&Penn

Emir’s IT team currently manages both Android and iOS devices with Hexnode, Android devices being locked in the kiosk mode. The enhanced lockdown mechanism with Hexnode allowed them to easily enable kiosk mode on the Android devices which are all configured to play music. The iOS devices they use are multi-functional. Hexnode manages these devices and more precisely manages the distribution and update of the productivity apps on them. The apps on these devices range from social media apps for product promotion to the in-house IT support app to give support to the employees in the store. Hexnode efficiently manages all these applications which directly contributes to the productivity of the team.

Emir says that Hexnode makes all the devices identical and so it became so easy for the employees to recognize the apps even when they shift from one store to another. With Hexnode he can manage all the devices centrally. Emir believes Hexnode’s a real time-saver.

In a nutshell

Ur&Penn manages all their Android and iOS work devices with Hexnode which saved a lot of time on deployment. The number of devices and distance are no longer a challenge for the team. With Hexnode, they are able to configure their Android devices for specific work purposes. Hexnode allows the company to seamlessly deploy apps and push out app updates to all their iOS devices remotely. Overall, Hexnode helped Ur&Penn to reduce time wastage and increase productivity to a great extent.