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The story of Smoky Mountain Home Health & Hospice

Improving the quality of healthcare and achieving better outcomes using managed iPads

With Daniel Hopkins | Senior Network Administrator at Smoky Mountain Home Health & Hospice

Quotes

“Hexnode offers a comprehensive set of features... It is a great MDM software”

Industry

Hospital & Health Care

Location

Newport, Tennessee

Platforms

The story

Smoky Mountain Home Health and Hospice, Inc is a hospital & health care agency in Newport, Tennessee. The organization has been making significant strides in improving the quality of healthcare. Focusing on elderly care services, disease management programs, and a specialized balance program designed for patients at risk of post-surgical recovery, the organization aims at enhancing the delivery of health services. The hospice service of the organization provides compassionate care and advanced personalized services to each patient.

David Hopkins, the Senior Network Administrator at Smoky Mountain Home Health & Hospice, deployed hundreds of iPads for the nursing staff across the organization to accomplish hassle-free and high-quality healthcare strategy. The nurses use these devices to ensure better communication with the patients, monitor treatment outcomes, and to keep track of patient records. The company uses an Electronic Health Records (EHR) software specially designed for providing skilled nursing care facilities. On recognizing the trouble to manually manage multiple iPads at the same time, David began looking for a suitable device management solution. After conducting broad research on various MDMs, he decided to get started with Hexnode MDM on the grounds of its enhanced flexibility, scalability, and control over the iOS deployments.

“Hexnode offers a comprehensive set of features... It is a great MDM software”

Daniel Hopkins

Senior Network Administrator at Smoky Mountain Home Health & Hospice

Smoky Mountain Home Health & Hospice case study with Hexnode

Hexnode MDM and its integration with Apple Business Manager enabled David to easily enroll and manage their iPads in bulk. By supervising the iPads, he was able to enforce advanced restrictions and configurations to the target devices. Using Hexnode, David deployed their EHR app to the iPads seamlessly and managed them conveniently.

“...Hexnode MDM greatly simplifies our workflow”

Daniel Hopkins

Senior Network Administrator at Smoky Mountain Home Health & Hospice

Hexnode case study on Smoky Mountain Home Health & Hospice

With Hexnode kiosk solution, he locked down the iPads into specific applications. The single app kiosk mode helped him to restrict the devices to a single application. The multi-app kiosk mode allowed him to lock down the devices to a specific set of apps. Using the password configuration feature of Hexnode, David restricted user access to the device settings to have better data protection and privacy.

“...Hexnode MDM has an amazing customer service team”

Daniel Hopkins

Senior Network Administrator at Smoky Mountain Home Health & Hospice

In a nutshell

Apart from the availability of a set of rich features, the cost-effectiveness and user-friendliness were the major factors that led David to choose Hexnode MDM. By deploying the software in the organization, he associated various corporate policies and restrictions to the entire device fleet in one go. The initial implementation stage of the software was easy regardless of certain difficulties that he had in configuring Apple DEP. However, all the issues were settled quickly with assistance from the Hexnode customer support service. The implementation of Hexnode MDM in the company made their day-to-day business operations simpler than ever before.