The story of Captain Cook Cruises

Securely locking down and managing devices aboard the ship

With Steven Pickham | IT Manager at Captain Cook Cruises

Quotes

“You guys are awesome... You can actually chat to someone and they're so knowledgeable... it’s amazing!”

Industry

Maritime

Location

Australia

Platforms

The story

Captain Cook Cruises manages a ferry service in the Sydney Harbour which deals with hundreds of visitors daily. The ship’s crew is equipped with mobile devices which helps them scan the tickets. The software provides them with information like the payment status of tickets, headcount etc. The mobile devices were given under orders to use it only for work purposes. But the crew started using the phones to download movies and surf the internet. The data was costing them a fortune and that’s when Steven Pickham, the IT Manager at Captain Cook Cruises started looking for Mobile Device Management solutions.

After long research, Steven rounded up on two promising looking MDMs, one being Hexnode. He saved Hexnode for the last and went on trying the first MDM. When the “other” MDM failed to respond to his questions even after days of waiting, he turned to Hexnode and the MDM was up and running in an hour with the help of the support. The swift response and professional approach from the Hexnode support team were more than enough for Steven to finalize Hexnode as the MDM for Captain Cook Cruises.

“...we used the other company first and waited for maybe 3-4 days for them to come back and begin the trial and you got us up and running in an hour”

Steven Pickham

Information Technology Manager at Captain Cook Cruises

captain cook cruises case study

Hexnode sports a robust Android kiosk mode which helps lock down Android devices to a few apps and restrict all other functionalities. This feature helped the company to lock down their devices to the apps for scanning tickets. Hexnode also helps them to track the device location. The location report could be downloaded for the console if necessary. Hexnode fetches the device location at periodic intervals and it also helps fetch location instantly when required. The app in the devices could be updated easily by pushing an APK to the devices and the prompt to install the update will show up in the device immediately. Steven found Hexnode too big to navigate. But the support team was just a call or chat away, which made it easier to implement the solution without a dedicated team of IT people.

“You guys are awesome... You can actually chat to someone and they're so knowledgeable... it’s amazing!”

Steven Pickham

Information Technology Manager at Captain Cook Cruises

captain cook cruises case study with hexnode

After the MDM was deployed, Steven was able to witness a tremendous decrease in the data costs. Since the employees could no longer use the internet from the phones, they were able to concentrate on their work more. Steven finds the kiosk mode the most useful feature and he has nothing but praises for the support team.

“...not only did we save productivity, they can’t look at anything on the phone anymore, so they are concentrating on the job.”

Steven Pickham

Information Technology Manager at Captain Cook Cruises

In a nutshell

Hexnode helped Captain Cook Cruises save a lot of money on data usage costs. The kiosk mode feature made sure that the devices were not used for unnecessary purposes. By setting limits to internet usage on the work devices, the company witnessed a huge improvement in employee productivity and a substantial decrease in data expenses.