Hi everyone, I noticed something odd with Hexnode. After updating TeamViewer directly on the end device, Hexnode started reporting the app as “missing.” I’m guessing it’s because the version doesn’t match the one we uploaded earlier. Has anyone else run into this issue? Any fixes?
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Replies (3)
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Participant
3 months ago
Feb 16, 2026
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Yep, that happens when the app version on the device doesn’t align with the one Hexnode has in its inventory. Hexnode basically thinks the app isn’t there anymore. I dont know how to fix it though.
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Hexnode Expert
3 months ago
Feb 16, 2026
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Thankyou for all of your valuable input!
Hexnode reports the app as “missing” when the version on the device doesn’t match the one in its app inventory.
To resolve this, we recommend uploading the updated TeamViewer application version into Hexnode’s app inventory and pushing it with the Required apps policy. This ensures Hexnode recognizes the latest version and prevents the app from being flagged as missing in the console.
Regards,
Mary Romero
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Participant
3 months ago
Feb 16, 2026
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This is really about workflow discipline. If you’re updating apps outside Hexnode, you’ll always run into mismatches.
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