Hey everyone, we’re seeing issues with a VPP app on some of our macOS devices. The app recently got an update, and while most devices installed it fine during the VPP scan, a few keep showing “Failed to Update” when the update action runs.
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Replies (5)
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Participant
1 week ago
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@verbnigge , we had the same problem. Try doing a VPP sync and then push the Install Application action again through Hexnode. It has helped me at times with stuck updates.
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Participant
1 week ago
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Yeah, we tried that, but it didn’t work. The update still fails.
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Participant
1 week ago
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Could this be a compatibility issue? Some apps won’t update if the macOS version doesn’t meet the OS requirement.
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Participant
1 week ago
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@skylar-a , we had checked that too. The app supports macOS 12+, and our devices are running macOS 26.1, so that shouldn’t be the cause.
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Participant
1 week ago
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@verbnigge , we had faced the same thing recently. Turns out, it’s an issue with the device itself. Try uninstalling the currently installed app from the device and then initiate a fresh install action from Hexnode. It was the only solution that worked for us.
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