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Time taken to Scan Device Location

Unified Endpoint Management Community Forums Policy and Configurations Time taken to Scan Device Location

This topic contains 1 reply, has 2 voices, and was last updated by  Hexnode Support 2 years, 2 months ago. This post has been viewed 453 times

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    How long does it usually take for a device to report its location after the action “scan device location” is sent ?

    #679 Score: 0

    Hexnode Support
    Hexnode MDM
    1 pt

    Hi, Benjamin.

    Scan Device Location should ideally fetch the device location in under a minute, if not seconds. The occasional delay in getting the device location means either the device is having network connectivity issues or that GPS location services has not been enabled on the device.

    To get more information on the location scan,

    1. Click on the Bell icon next to the Actions button
    2. Actions log will pop up
    3. Tap See more down below
    4. If you see the Action pending for quite a while, it’s mostly network connectivity issues at the device end.
    5. If you see Action failed, move mouse pointer over the status ‘failed’
    6. Actions summary
    7. You will see one of the following notifications
      1. Device Offline
      2. Location tracking has not been enabled for this device
      3. Google Play service not enabled
      4. Unable to retrieve location
      5. Check if Location services are enabled on the device
      6. Location services have been disabled by user
      7. User denied access to location
      8. Location data unreliable (from Mock location app)

    This info will help you diagnose and resolve the issue from the device end.

    Thanks and regards
    Hexnode Support Team
    +1-866-498-9407 (US Toll Free)
    +44-(800)-3689920(UK Toll Free)
    +61-1800165939 (Australia Toll Free)
    +1-510-545-9700 (Intl)
    Hexnode | Mitsogo Inc.



    • This reply was modified 2 years, 2 months ago by  Hexnode Support.
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