Scan Device Location should ideally fetch the device location in under a minute, if not seconds. The occasional delay in getting the device location means either the device is having network connectivity issues or that GPS location services has not been enabled on the device.
To get more information on the location scan,
Click on the Bell icon next to the Actions button
Actions log will pop up
Tap See more down below
If you see the Action pending for quite a while, it’s mostly network connectivity issues at the device end.
If you see Action failed, move mouse pointer over the status ‘failed’
You will see one of the following notifications
Location tracking has not been enabled for this device
Google Play service not enabled
Unable to retrieve location
Check if Location services are enabled on the device
Location services have been disabled by user
User denied access to location
Location data unreliable (from Mock location app)
This info will help you diagnose and resolve the issue from the device end.
Thanks and regards
Hexnode Support Team
+1-866-498-9407 (US Toll Free)
+44-(800)-3689920(UK Toll Free)
+61-1800165939 (Australia Toll Free)
Hexnode | Mitsogo Inc.