Hi everyone. I’m trying to export the device list for a specific app from Reports > Built-in Reports > Applications > All Applications. I filtered the report for the app and exported it, but the serial number column is completely missing from the exported file.
This definitely used to work before, so I’m not sure if I’m missing a step or if something changed in a recent update. Can someone point me in the right direction?
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Hello,
Thanks for reaching out to Hexnode Connect.
I can certainly point you in the right direction! To ensure the serial numbers and other specific device identifiers are included in your export, you just need to make sure the devices are actively selected within the filtered list before initiating the export.
Here are the exact steps to get your serial numbers back in the exported file:
Once the export is generated from this actively selected device list, the serial numbers will be successfully populated in your exported file just like before.
I hope this helps. If you find any more issues or need further assistance feel free to reach out.
Best regards,
George,
Hexnode UEM
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