What's new 
Hi all, I tried executing a remote wipe action to a Mac, but it didn’t go through. The device was stuck at the login screen and I couldn’t get past it. I had to reset it manually. Just wondering if Hexnode can handle this remotely when the Mac isn’t with me.
458 Views
Replies (3)
Marked SolutionPending Review
Participant
3 months ago
Apr 15, 2026
Marked SolutionPending Review
So if the Mac is sitting at the login page, does that mean the wipe command won’t reach it at all?
Marked SolutionPending Review
Participant
3 months ago
Apr 15, 2026
Marked SolutionPending Review
Maybe pushing a Wi‑Fi profile could help? If the Mac is set to auto‑join a network, it might stay online even at the login screen. Not sure if macOS always allows that though.
Marked SolutionPending Review
Hexnode Expert
3 months ago
Apr 15, 2026
Marked SolutionPending Review
Hello everyone,
Remote wipe is supported on Macs, but it requires the device to remain connected to the internet. At the login screen, macOS may not always maintain a Wi‑Fi connection unless a system‑level profile has been configured.
To address this limitation, here are some possible workarounds:
- Using Ethernet to keep the Mac online at the login screen.
- Configuring a Wi-Fi policy in Hexnode UEM with auto‑join enabled, so the Mac attempts to connect even when no one is logged in.
Please note that Apple’s security architecture may still block connectivity in certain scenarios, so this does not guarantee success every time.
Let us know if the issue persists, so we can look further into it.
Regards,
Simon Scott
Hexnode UEM
Save